#contact-center
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Auto-dialers or dialers have changed the way businesses handle outbound calls. Knowing what different auto-dialers are and picking the one · Auto-dialers...
Microsoft Teams Direct Routing lets you make and receive calls to and from your landline and mobile phone on the PSTN network with the help of an SBC, ·...
CLI is a technology that shows the phone number of whoever calls you. It's like having a digital name tag on your phone. · CLI stands for Caller Line...
A cloud contact center or hosted contact center is a contact center that uses a cloud-based service provider to host and manage its infrastructure · In...
Cloud contact centres use cloud computing to make managing customer interactions and support more effortless and flexible. · A cloud contact centre is a...
A Customer Relationship Management (CRM) system is a platform that facilitates the management of customer relationships or interactions between · A...
